Flowwow'da üç ana satın alma yöntemi vardır:
Web sürümü - ürün kataloğu: Müşteriler ürünleri (mağazaları değil) görür ve aralarından seçim yapar. Katalog, tüm trafiğin ve satışların yaklaşık %25-35'ini oluşturur.
Mağaza sayfası: Arama, sosyal ağlardan gelen doğrudan trafik - bu tür siparişler için komisyon almıyoruz. Bu seçenek Temmuz 2021'de ortaya çıktı. Blog yazımızda bunun hakkında daha fazla bilgi edinebilirsiniz.
Flowwow iOS ve Android uygulamaları: Müşteriler bir mağaza listesi görür (ürün kataloğu değil), ihtiyaç duyduklarını seçer, açar ve içinde bir ürün arar. Uygulamalarda tüm satışların %65-70'i gerçekleşiyor.
Dekoratif ürünler | en az 5% |
Aksesuarlar | en az 5% |
Hobi & Yaratıcılık | en az 5% |
Kutlama malzemeleri | en az 5% |
Kitaplar | en az 5% |
Evcil hayvan ürünleri | en az 5% |
Tablolar | en az 5% |
Pastane & Fırınlar | en az 11% |
Kozmetik ve parfüm | en az 5% |
Çay ve kahve mağazaları | en az 5% |
Hediye kuponları | en az 5% |
Yiyecek ve içecek | en az 5% |
Canlı bitkiler | en az 11% |
Takı | en az 5% |
El işi, vintage | en az 5% |
Çiçek & Hediyeler | en az 14% |
Diğer kategoriler | en az 5% |
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Flowwow mağazanıza doğrudan bağlantı yoluyla verilen siparişler için herhangi bir ücret uygulanmaz! Bu düzenleme kalıcıdır! Karşılaştığınız tek ücret kart işlemleri içindir (%3). Apple Pay, Google Pay, 7 popüler para biriminde herhangi bir banka kartı ile kolay ödeme. Yeni siparişler Flowwow Satıcı uygulamasında ve web sürümünün kişisel alanınızda görünür. Ürün veya siparişler üzerinde herhangi bir kısıtlama yoktur.
1. В настоящих Условиях использования сервиса FLOWWOW нижеуказанные термины имеют следующее значение:
Сервис Flowwow (Сервис) означает все страницы веб-сайта, размещенные в сети Интернет по адресу: https://flowwow.com, а также Мобильные приложения Flowwow, предоставляющие доступ к базе данных о Товарах, реализуемых посредством Сервиса.
Веб-сайт – все страницы веб-сайта, размещенные в сети Интернет по адресу: https://flowwow.com.
Мобильные приложения Flowwow – программы для ЭВМ (для мобильных устройств) на платформе Android и iOS, доступные Пользователям для скачивания по адресу: https://flowwow.com/downlApp/.
Пользователь – право- и дееспособное физическое лицо, использующее Сервис с целью приобретения Товара/заказывающее Доставку Товара.
Получатель – третье лицо, указанное Пользователем в качестве получателя Товара, если получателем Товара является не Пользователь, при Самовывозе – третье лицо, которому Пользователь передал код получения Заказа и который осуществляет получение Товара путем Самовывоза.
Личный кабинет – персональный раздел Пользователя на Сервисе, связанный с учетной записью Пользователя, в котором Пользователь может управлять персональными настройками, просматривать историю Заказов и т.д. Личный кабинет создается Пользователю после регистрации на Сервисе.
Товар – объект купли-продажи (вещь), не изъятый из гражданского оборота и не ограниченный им, являющийся предметом договора купли-продажи/поставки, заключаемого с использованием Сервиса. Предметом купли-продажи/поставки могут быть продовольственные и непродовольственные Товары, информация о которых размещена на Сервисе.
Продавец – юридическое лицо или предприниматель, осуществляющие деятельность по продаже Товаров с использованием Сервиса.
Заказ – осуществление Пользователем действий, направленных на заключение договора купли-продажи Товара и договора Доставки Товара, путем оформления заказа непосредственно на Сервисе.
Доставка – услуга доставки Товара, Заказ которого Пользователь оформил на Сервисе.
Самовывоз – самостоятельное получение Заказа в магазине Продавца (без Доставки).
Дни повышенного спроса – дни с повышенной нагрузкой на Сервис, в которые действуют дополнительные возможности для Пользователей по отмене Заказа. Дни повышенного спроса определяются Сервисом.>/p>
Подарочный сертификат Продавца (Сертификат Продавца) – материальный носитель, выпущенный Продавцом, содержащий буквенно-цифровой код, подтверждающий внесение авансового платежа и дающий право Пользователю/Получателю в течение срока действия Сертификата Продавца на приобретение товара и/или услуг, реализуемых Продавцом, на сумму, эквивалентную номиналу Сертификата Продавца. Срок действия Сертификата Продавца, а также условия его использования указываются на Сервисе и могут быть дополнительно указаны на Сертификате Продавца. Если иное не указано в Условиях/на Сервисе:
Служба поддержки Сервиса – служба, в которую Пользователь Сервиса может обратиться за оказанием технической поддержки по решению возникшей проблемы, а также за получением дополнительной информации по интересующему вопросу. Обращения в Службу поддержки Сервиса могут быть направлены:
Чат – реализованное в Сервисе средство обмена сообщениями со Службой поддержки Сервиса и Продавцом, доступное в Мобильных приложениях и на страницах веб-сайта.
Условия использования сервиса Flowwow (Условия) – настоящий документ, размещенный в сети Интернет по адресу: https://flowwow.com/en-ru/docs/terms-of-use/.
Flowwow – Коммерческое общество с ограниченной ответственностью «FLOWWOW» (Регистрационный номер 01-09-398308; Налоговый номер HU27796171; Адрес: 1061 Будапешт, улица Паулай Эде, дом 16).
2. В Условиях могут быть использованы термины, не определенные в п. 1 настоящего Раздела Условий. В таком случае толкование данного термина производится в соответствии с текстом Условий. В случае отсутствия однозначного толкования термина в тексте Условий следует руководствоваться толкованием термина, определенным законодательством Венгрии, на Сервисе или общеупотребимым в сети Интернет.
1. Используя Сервис Пользователь считается принявшим Условия в полном объеме, без каких-либо оговорок и исключений, а также считается принявшим в полном объеме, без каких-либо оговорок и исключений условия:
Если Пользователь не согласен с Условиями и/или условиями документов, указанных в настоящем пункте Условий, он обязан незамедлительно прекратить использование Сервиса.
2. Условия, а также документы, указанные в п. 1 настоящего Раздела Условий, могут быть изменены и/или дополнены Flowwow в одностороннем порядке. Условия и документы, указанные в п. 1 настоящего Раздела Условий, являются открытыми и общедоступными документами. Действующие редакции документов располагается в сети Интернет по адресу: https://flowwow.com/en-ru/docs/terms-of-use/. Flowwow рекомендует Пользователям регулярно проверять указанные документы на предмет их изменения и/или дополнения. Продолжение использования Сервиса Пользователем после внесения изменений и/или дополнений в Условия означает принятие и согласие Пользователя с такими изменениями и/или дополнениями..
3. Неосуществление Пользователем действий по ознакомлению с Условиями не может служить основанием для неисполнения Пользователем своих обязательств и несоблюдения Пользователем ограничений, установленных Условиями.
1. Для использования определенного функционала Сервиса и/или для осуществления Заказа Пользователю необходимо пройти процедуру регистрации:
2. Регистрация на Сервисе является бесплатной.
3. Регистрация по одному номеру телефона допускается один раз. В случае изменения указанного при регистрации номера телефона Пользователю необходимо:
4. После регистрации на Сервисе Пользователю создается учетная запись и обеспечивается доступ к Личному кабинету.
5. Обработка персональных данных Пользователей осуществляется Flowwow в соответствии с Политикой в отношении обработки персональных данных, размещенной в сети Интернет по адресу: https://flowwow.com/en-ru/docs/personal-data/.
6. Пройдя регистрацию на Сервисе Пользователь дает свое согласие на получение от Flowwow сообщений информационного и рекламного характера, а также сервисных оповещений, в том числе о Заказах:
Пользователь вправе отказаться от получения сообщений информационного и рекламного характера путем отключения соответствующей функции в настройках Сервиса и/или следуя инструкциям, указанным в полученном сообщении.
1.1. Заказ оформляется Пользователем самостоятельно, путем использования функционала Сервиса.
1.2. Пользователь при оформлении Заказа с использованием Сервиса заключает договоры купли-продажи и Доставки Товара с Продавцом, вступая в прямые договорные отношения с Продавцом, у которого/которых покупает Товар/заказывает Доставку. Все права и обязанности по заключенным с Пользователем договорам возникают непосредственно у Продавца. Flowwow с помощью Сервиса предоставляет Пользователю следующие информационно-консультационные услуги, заключающиеся в возможности:
1.3. Оформляя Заказ Пользователь соглашается с тем, что Продавец вправе поручить Доставку Товара третьему лицу, при этом оставаясь ответственным за ее исполнение.
1.4. В момент оформления Заказа Пользователь обязан ознакомиться со следующей информацией, размещенной на Сервисе:
1.5. Информация о наличии Товара, доступная на Сервисе, уточняется при оформлении Заказа Пользователем и в силу технических особенностей работы Сервиса может измениться на момент оформления Заказа.
1.6. При оформлении Заказа Пользователь обязан указать все необходимые для исполнения Заказа данные, включая следующие (но не ограничиваясь ими):
1.7. Введение Пользователем недостоверных и/или некорректных данных, указанных в п. 1.6 настоящего Раздела Условий, является основанием для отмены Заказа.
1.8. Flowwow вправе заблокировать Пользователю возможность осуществления Заказа в случае неоднократной отмены осуществленных Пользователем Заказов и/или неоднократных отказов от Товара и/или неоднократного неосуществления Самовывоза, а также в случае нарушения настоящих Условий. Срок блокировки устанавливается Flowwow самостоятельно.
1.9. Подтверждением Заказа является оплата, совершенная Пользователем. Заказ принимается Продавцом к исполнению только после исполнения Пользователем обязательства по оплате.
1.10 Договор с Продавцом/Flowwow считается заключенным:
Договор считается заключенным в электронной форме в соответствии с Законом V от 2013 года Гражданского кодекса Венгрии, Законом CVIII от 2001 года “Об услугах электронной коммерции, связанных с информационном обществом”.
1.11. Оплатой Заказа Пользователь подтверждает:
1.12. После оплаты Заказа и направления информации о Заказе Продавцу/Доставщику Пользователь не может посредством Сервиса внести изменения в Заказ. При желании изменить Заказ Пользователь вправе связаться с Продавцом/Доставщиком по контактным данным, указанным на Сервисе, или через Чат. При этом внесение изменений, связанных с составом Заказа датой, временем или адресом Доставки, наименованием Получателя, добавлением/ внесением изменений в сопроводительные/ подарочные открытки – допускается до перевода Заказа на Сервисе в статус «Собран»/ «Фото до доставки».
2.1. Возможные на момент оформления Заказа способы оплаты Заказа указываются на Сервисе. Согласованным способом оплаты считается способ, выбранный Пользователем из доступных способов оплаты.
2.2. При оплате Заказа с использованием приложений Google Pay/Apple Pay или оплаты банковской картой оплата осуществляется на расчетный счет Flowwow, который в части приема денежных средств в счет оплаты Заказа действует по поручению соответствующего Продавца с привлечением уполномоченного оператора по приему платежей или оператора электронных денежных средств и является получателем платежа в качестве агента Продавца. В соответствии с Главой XLI (Ptk. 6:293-6:301 §) Гражданского кодекса Венгрии при проведении расчетов в соответствии с настоящим пунктом Условий Flowwow не является платежным агентом. Обязательство Пользователя по оплате считается исполненным с момента подтверждения его исполнения обслуживающей Пользователя кредитной организацией. Flowwow и Продавец не несут ответственности за любые дополнительные расходы Пользователя, связанные с выбранным способом оплаты (включая, но не ограничиваясь, обменом иностранных валют). Flowwow не хранит банковские данные Пользователя и не имеет доступа к ним. Данные необходимые для проведения платежа хранятся в виде зашифрованного токена, который передается уполномоченному оператору по приему платежей или оператору электронных денежных средств.
2.3. Счет-фактура на сумму заказа выставляется Продавцом самостоятельно в соответствии с законодательством страны Продавца и передается Пользователю в момент доставки заказа (если Получателем является сам Пользователь) и/или может быть направлена на электронную почту Пользователя, указанную при регистрации, при соответствующем запросе Пользователя. Пользователь несет ответственность за корректность указанных данных при оформлении Заказа для выставления Счета-фактуры. В случае предоставления Пользователем некорректных данных Продавец не обязан выставлять новую Счет-фактуру.
2.4. Пользователь подтверждает свое согласие с тем, что персональные данные, которые Пользователь предоставляет Flowwow при оплате Заказа и/или для возврата денежных средств, могут быть переданы Flowwow кредитным организациям, участвующим в проведении соответствующих операций.
3.1. Срок и стоимость Доставки Товара по каждому Заказу определяются в момент оформления Заказа.
3.2. Если на момент оформления Заказа Пользователь не указал адрес Доставки, Продавец или Flowwow связывается с Пользователем/Получателем, чтобы уточнить адрес Доставки. После уточнения адреса Доставки Продавец вправе изменить указанную на момент оформления Заказа стоимость Доставки. Новая стоимость Доставки согласовывается Продавцом с Пользователем напрямую. В случае несогласия Пользователя со стоимостью Доставки Пользователь/Продавец вправе отказаться от Заказа. Продавец осуществляет Доставку Товаров только в пределах страны своей регистрации. Продавец в праве ограничить зону Доставки самостоятельно. Возможность Доставки Товаров по указанному адресу доставки отображается на Сервисе в момент оформления Заказа. Отказ от Заказа осуществляется в порядке, предусмотренном пунктом 4 настоящего Раздела Условий.
3.3. В случае если Доставка Товара произведена в установленные договором сроки, но Товар не был передан Пользователю/Получателю по причинам, не зависящим от Продавца, Продавец вправе:
3.3.1. Если при оформлении Заказа Пользователем выбран способ получения Товара путем Самовывоза, Пользователь обязуется забрать Заказ во временной промежуток, указанный при оформлении Заказа. В случае, если Пользователь не осуществляет Самовывоз Товара в указанный срок, Пользователь может осуществить Самовывоз до конца текущего дня с учетом часов работы Продавца или в иной срок, указанный на Сервисе (при наличии возможности продления срока Самовывоза и с учетом часов работы Продавца). При неосуществлении Самовывоза в указанный срок, Пользователь считается отказавшимся от Товара, Продавец вправе в одностороннем внесудебном порядке отказаться от исполнения Заказа, Заказ может быть отменен Сервисом.
При осуществлении Самовывоза Пользователь/Получатель называет Продавцу код получения Заказа. Пользователь самостоятельно несет ответственность за сохранность кода получения Заказа, а также за его передачу третьим лицам.
3.4. Риски случайной гибели или случайного повреждения Товара переходят к Пользователю/Получателю в момент передачи Товара.
3.5. При получении Товара Пользователь/Получатель обязан осмотреть Товар и проверить его на соответствие Заказу.
3.6. В случае наличия претензий к Товару Пользователь/Получатель вправе отказаться от Товара при его получении в порядке, предусмотренном п. 4.3. настоящего Раздела Условий, или принять Товар, с последующим открытием Пользователем спора в порядке, предусмотренном пунктом 5 настоящего Раздела Условий.
3.7. По требованию Пользователя/Получателя может быть произведено взвешивание приобретенного ювелирного и другого изделия из драгоценных металлов и (или) драгоценных камней с применением средств измерений, находящихся в исправном состоянии и соответствующих требованиям законодательства страны Продавца об обеспечении единства измерений. Дату, время и место взвешивания Пользователь/Получатель может самостоятельно согласовать с Продавцом.
3.8. Пользователи, размещающие Заказ, включающий покупку и/или доставку Товаров, имеющих возрастные ограничения, должны быть совершеннолетними. Это означает, что они должны быть не моложе возраста, предусмотренного местным законодательством, действующим на территории, на которой Пользователь размещает Заказ. Размещая Заказ на Товары с возрастным ограничением, вы подтверждаете, что достигли совершеннолетия.
Если Заказ содержит Товары, имеющие возрастные ограничения, Продавец и/или лицо, доставляющее Заказ, имеет право проверить возраст Пользователя/Получателя на основании документа, удостоверяющего личность.
В случае непредъявления или отсутствия документа, удостоверяющего личность, или несоответствия возраста Пользователя/Получателя установленным возрастным ограничениям на Товар, Товар Пользователю/Получателю не передается, при этом услуга по доставке будет считаться оказанной надлежащим образом, денежные средства за доставку не подлежат возврату Пользователю. С Пользователя также может быть взыскана стоимость доставки от Пользователя/Получателя до Продавца. Возврат денежных средств за Товар осуществляется в соответствии с пунктом 4.5 раздела IV.
В тех случаях и городах, в которых продажа и/или доставка Товаров с возрастным ограничением (например, алкогольных напитков) ограничена в течение определенного временного интервала, Пользователь несет ответственность за размещение Заказов только в течение времени, разрешенного применимым законодательством. Flowwow и/или Продавец оставляют за собой право отклонить Заказ на покупку и/или доставку Товаров, имеющих возрастные ограничения, вне разрешенного времени.
4.1. Продавец вправе отказаться от Заказа:
4.2. Пользователь вправе отказаться от Заказа:
4.3. Отказ Пользователя/Получателя от Товара:
4.4. Возврат Пользователем Товара:
4.5. Возврат денежных средств осуществляется Пользователю в течение 10 (Десяти) дней после отмены Заказа/отказа Пользователя/Получателя от Товара. Денежные средства подлежат возврату на ту же банковскую карту, с использованием которой была произведена оплата Заказа.
4.6. Возврат ювелирных изделий из драгоценных металлов и (или) драгоценных камней, а также сертифицированных ограненных драгоценных камней надлежащего качества возможен в случае, если сохранены его товарный вид и потребительские свойства, в т.ч. сохранены этикетки, ярлыки и пломбы, прикрепленные к изделию.
5.1. Ответственность Flowwow ограничена ответственностью, предусмотренной Главой XLI (Ptk. 6:293-6:301 §) Гражданского кодекса Венгрии для владельцев агрегаторов. Ответственность за исполнение договора, заключенного между Пользователем и Продавцом с использованием Сервиса, а также за соблюдение иных прав потребителей, несет Продавец, если иное прямо не предусмотрено действующим Законодательством страны Продавца.
5.2. Сервис предоставляет Пользователям функцию информационного сопровождения рассмотрения претензий. Указанное не подразумевает наличие у Flowwow полномочий на удовлетворение претензий Пользователей, в том числе связанных с ненадлежащим качеством Товара. При предоставлении такой функции Flowwow выступает в качестве арбитра.
5.3. В течение 3 (Трех) дней с момента выполнения Продавцом Заказа Пользователь имеет возможность урегулировать любую претензию с Продавцом через Сервис. По истечении указанного срока Пользователь урегулирует все претензии напрямую с Продавцом без привлечения Flowwow, если иное не предусмотрено действующим законодательством страны Продавца.
5.4. Для оформления претензии через Сервис Пользователю необходимо:
5.5. Выступая в качестве арбитра, Flowwow вправе запросить у Пользователя сведения и документы, необходимые для принятия решения по претензии. Непредставление Пользователем запрошенных сведений и/или документов может стать основанием для вынесения решения по претензии в пользу Продавца.
5.6. Срок первичного ответа на претензию с участием Flowwow в качестве арбитра – до 3 (Трёх) дней при условии своевременного предоставления сторонами запрашиваемых сведений и/или документов. Срок вынесения окончательного решения – до 10 (Десяти) дней с момента предоставления всех запрашиваемых сведений/документов.
5.7. В случае несогласия любой из сторон с решением Flowwow несогласная сторона вправе прибегнуть к иным способам защиты своих прав, предусмотренным действующим законодательством Венгрии.
5.8. Несмотря на положения настоящего Раздела, Пользователь вправе использовать иные способы разрешения претензий, предусмотренные действующим законодательством страны Продавца.
1. По итогам выполнения Заказа Пользователь вправе оставлять на Сервисе отзывы в отношении Товара, и/или Продавца, а также прикладывать фотографии Товара.
2. Пользователь вправе изменять (редактировать) свои отзывы и удалять их. Изменение (редактирование) отзывов осуществляется путем обращения Пользователя к Продавцу или в Службу поддержки Сервиса. Удаление отзывов осуществляется только путем обращения Пользователя в Службу поддержки Сервиса.
3. Размещая информацию на Сервисе, Пользователь соглашается с тем, что размещенные им сообщения и материалы могут быть использованы Flowwow в рекламных или маркетинговых материалах, размещаемых в сети Интернет, а также для привлечения внимания других пользователей к Сервису или Товарам как с указанием имени Пользователя, так и без этого, без обязанности предоставлять отчеты об использовании таких сообщений и материалов, без необходимости получения специального разрешения Пользователя и без выплаты авторского вознаграждения, на территории всего мира без ограничения срока, с правом Flowwow предоставить указанные права использования таких сообщений и материалов третьим лицам. В случае если Пользователь не вправе предоставить Flowwow право использования какого-либо сообщения или материала подобным способом, он обязан воздержаться от размещения такого сообщения или материала. Пользователь несет ответственность за достоверность сведений, содержащихся в оставленной им информации.
4. Flowwow вправе не публиковать информацию Пользователя, если она:
5. Flowwow вправе удалить опубликованную информацию Пользователя в любое время. Flowwow вправе не сообщать Пользователю причину отказа в публикации информации Пользователя и/или причину удаления информации Пользователя.
1. Пользователь вправе участвовать в программе лояльности Flowwow на условиях, указанных в Программе лояльности сервиса Flowwow, размещенной в сети Интернет по адресу: https://flowwow.com/en-ru/docs/loyalty/.
2. Если по тем или иным причинам одно или несколько положений Условий будут признаны недействительными или не имеющими юридической силы, это не оказывает влияния на действительность или применимость остальных положений Условий.
3. Условия регулируются и толкуются в соответствии с законодательством Венгрии. Вопросы, не урегулированные в Условиях, подлежат разрешению в соответствии с законодательством Венгрии. Все возможные споры, вытекающие из отношений, регулируемых Условиями, разрешаются в порядке, установленном действующим законодательством Венгрии.
4. Flowwow не гарантирует отсутствия перерывов в работе Сервиса, связанных с техническими неисправностями, проведением профилактических работ и т.п., однако предпринимает коммерчески обоснованные усилия для обеспечения функционирования Сервиса в круглосуточном режиме.
5. Flowwow не несет ответственности за ущерб (прямой или косвенный), причиненный Пользователю или третьим лицам в результате использования или невозможности использования Сервиса, и не возмещает таковой ущерб, если иное не предусмотрено действующим законодательством Венгрии.
6. Flowwow не несет ответственности за любой ущерб устройству или программному обеспечению Пользователя или иного лица, вызванный или связанный с использованием Сервиса или при переходе по ссылкам, размещенным на Сервисе, если иное не предусмотрено действующим законодательством Венгрии.
KFT FLOWWOW, Регистрационный номер 01-09-398308, Налоговый номер HU27796171
Адрес: 1061 Будапешт, улица Паулай Эде, дом 16.
Дата публикации 20.02.2024 г.
Предыдущая версия документа: https://flowwow.com/ru/docs/terms-of-use_en-till-19-02-2024/
Release date: 25 October 2023
Policy means this document posted on the Internet at https://flowwow.com/en-en/docs/personal-data.
Personal Data means any information relating to the data subject.
Data Subject means an identified or identifiable natural person (a person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person).
Processing means any action (operation) or set of actions (operations) which is performed on personal data, whether or not by automated means, including collection, recording, organization, structuring, accumulation, storage, adaptation or alteration, uploading, viewing, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Company means FLOWWOW Kft., a legal entity established and existing under the laws of Hungary, registered under No. 01-09-398308 and located at 16 Paulay Ede Street, Budapest, 1061 Hungary.
Service means all pages of the website available at https://flowwow.com/, as well as mobile applications operated by the Company.
User means a Data Subject who has provided his/her Personal Data to the Company in relation to (1) the use of the Service, and/or (2) the receipt or provision of services via the Service.
Seller means a User selling products via the Service.
Purchaser means a User purchasing products via the Service for personal non-commercial use.
Recipient means a Data Subject designated by the Purchaser as the recipient of the product, in cases where the Purchaser is not the recipient of the products.
01. Should you have any inquiries, comments, or suggestions related to the Policy, please contact us at hu@flowwow.es.
1.1. This Policy defines the procedure for processing and protecting Personal Data by the Company (the “Company”, “Flowwow”, “we”, “us”, “our”), which is received (collected) by the Company from the Data Subjects (“you”, “your”): (1) when you use the Service, (2) when we provide services to you or you provide services to us, as well as in relation to: (3) the activities carried out in accordance with the Company’s constituent documents, (4) entering into and performance any contracts and agreements, to which either the Company or the Data Subject is a party, (5) exercising rights and performing obligations arising out of the employment relationships involving the Company, (6) in other cases as stipulated by the applicable laws of Hungary or other regulations governing the processing of Personal Data, or by this Policy.
1.2. The Policy shall apply:
(1) to the Data Subjects (see Appendix 02 to the Policy for more details);
(2) to other persons, if their participation is required for the processing of Personal Data in case of transmitting the Personal Data by the Company to the counterparties under the orders for personal data processing, other agreements and contracts (see Section 5 of the Policy for more details);
(3) irrespective of where we store or process your Personal Data.
2.1. We collect and process the following categories of Personal Data:
(1) Provided data: Data you provide to us. You provide the data when signing up for the Service, fill out forms within the Service, or communicate with us via email, phone, messengers, or social media. When you write to us or call us, we keep a record of such messages.
(2) Usage data: Data we collect automatically. We automatically collect specific information when you visit, use, or navigate through the Service.
(3) Third-party data: Data we collect from third parties. We may receive data on you from other sources, including third parties, which help us to update, expand and analyze our available data; to prevent or detect fraud; to process payments; or to analyze your usage of the Service.
See Appendix 01 to the Policy for more details on the Personal Data we collect and process for each category of the Personal Data.
3.1. We process Personal Data for (1) ensuring the proper functioning of the Service, including where we provide services to you and/or you provide services to us, (2) entering into and performing the existing contracts and agreements, (3) in cases provided by the applicable laws of Hungary or other regulations governing the processing of Personal Data, and (4) for other purposes.
3.2. We process Personal Data on the following legal grounds:
(1) Consent: We process your Personal Data with your express consent to the processing of the Personal Data for a specific purpose.
(2) Legitimate Interests: We process your Personal Data to the extent reasonably required for meeting our legitimate business interests.
(3) Contract performance: We process your Personal Data where it is required to perform the terms and conditions of our contract you have entered into with us.
(4) Legal obligations: We process your Personal Data where it is required by law to comply with the applicable laws, government requests, in the course of a court proceeding, in accordance with court rulings, or in the course of a legal process, e.g., in response to a court ruling or subpoena (including in response to the requests of the public authorities for compliance with the national security or law enforcement requirements).
See Appendix 03 to the Policy for a list of specific purposes of the Personal Data processing, the legal grounds for such processing, and the categories of the processed Personal Data.
4.1. The Data Subjects shall have the rights, including (1) the right to access, (2) the right to data rectification, (3) the right to data erasure (the right to be forgotten), (4) the right to restrict processing, (5) the right to data portability, (6) the right to object, as well as (7) other rights stipulated by the applicable laws of Hungary or other regulations governing the processing of Personal Data, or by the Policy.
4.2. The Data Subjects or their representatives may exercise their rights by submitting a request using the details specified in Section A. of the Policy, or in any other manner provided by the Policy.
4.3. If we are unable to identify the Data Subject, who has submitted the request, we may request additional information that may help us to identify the Data Subject, e.g., information confirming the relationship between the Data Subject and the Company (contract number and date, other details), or information otherwise confirming that the Company has processed the Personal Data of the Data Subject.
4.4. We may reject a request if it is provided or required by the laws of Hungary or by the legislative requirements that third parties, we cooperate with must comply with. The reasons for rejection will be stated in our response.
4.5. You may file a complaint against our rejection with the local supervisory authority for data protection.
See Appendix 04 to the Policy for the complete list of rights of the Data Subjects and scope thereof.
5. PROVISION (DISCLOSURE) OF PERSONAL DATA TO THIRD PARTIES
5.1. We provide (disclose) Personal Data to third parties provided they are: (1) the competent authorities, (2) the Sellers, (3) the providers, including partners, contractors or agents providing services to us or on our behalf and requiring access to such information to perform their obligations, and (4) the purchasers of the Company’s business/assets.
5.2. By accepting the Policy and providing us with your Personal Data, you give your consent to such provision (disclosure) of the Personal Data. If you do not consent to such provision (disclosure) of the Personal Data, you will be unable to use the Service.
See Appendix 05 of the Policy for the list of third parties, to which we provide (disclose) the Personal Data, the categories of the provided Personal Data, and the specifics of processing such Personal Data by third parties.
6.1. We store your Personal Data for the periods specified in Appendix 06 to the Policy. The applicable laws of Hungary or other regulations governing the processing of Personal Data may provide for a longer storage period.
7.1. The countries, to which we or third parties we cooperate with transfer your Personal Data, may not have data protection laws equivalent to those in your jurisdiction. In such cases, we take appropriate safeguards as stipulated by the applicable laws to ensure your data is adequately protected during its transfer outside your jurisdiction.
7.2. By accepting the Policy and providing us with your Personal Data, you give your consent to such transfer. If you do not consent to such transfer of the Personal Data, you will be unable to use the Service.
7.3. If your jurisdiction is the European Economic Area (EEA), we may transfer your data outside the EEA in order to perform a contract/agreement entered into with you. During such data transfer, we (1) meet our legal and regulatory obligations; (2) take appropriate precautions, such as abiding by the standard contractual clauses on protection of Personal Data. We will undertake all reasonable steps to ensure your data is securely processed in compliance with the Policy.
8.1. The Service is designed for a broad audience and may be used by the minors. The minors may access certain public features of the Service and its content without having to provide us with the Personal Data. However, the minors wishing to access all the content and functionality of the Service must sign up. Signing up involves collection of certain Personal Data. We may ask you to provide us with the information and documents proving your age. If you are a minor, we may ask you to provide us with the documents proving the emancipation from parents or the legal consent of your parent or other legal representative.
8.2. In addition, we use certain technologies, such as cookies (Section 1 1. of the Policy) to automatically collect information on our Users (Purchasers) (including minors) when they visit or use the Service. We collect, process, store and disclose the data of minors in the manner provided by the Policy.
If you are a parent or other legal representative of a child, and you became aware that your child has provided us with the Personal Data, please contact us at the address specified in Section A. of the Policy.
9.1. We use appropriate physical, electronic, managerial and technical safeguards to ensure the security of all Personal Data that we process. However, we cannot ensure or guarantee the complete (absolute) security of your Personal Data that you transfer to the Service. Despite the fact that we do our best to protect your Personal Data, you should act responsibly while transferring your Personal Data to the Service. Please use the Service only in a secure environment: in particular, use firewalls, choose a provider that encrypts traffic, etc.
10.1. We do not use automated decision-making processes, including creation of User profiles, that rely on the Personal Data.
11.1. See our Cookie Policy to learn more about how we use cookies and similar technologies, and how you can control and/or opt out of such technologies.
12.1. We may amend the Policy at any time. Any amendments we make to the Policy shall become effective upon release of the revised Policy. Every new version shall supersede any prior version of the Policy. We advise you to frequently review the Policy to stay informed about how we collect, process, and protect your Personal Data.
Appendix
to the Personal Data Processing Policy
Provided data: |
|
Data type |
Data processed |
Information required for interaction |
Name, contact phone number, and/or email address |
Contact and personal data |
Name, date of birth, language of communication, contact phone number, email address, delivery address, which could be your home and/or work address |
Identity card details |
Copies of identification documents such as passport, citizen identity card, driver’s license; documents proving age; details of such documents: full name (surname, name, patronymic, if any), series, number, gender, citizenship (nationality), date and place of birth, date and place of issue, issuing authority, and expiration date (if any) |
Financial information |
Bank account and payment method details (upon request, e.g. for payment or refund purposes) |
Service account data |
Username, password, account settings and preferences, User-generated content in the account |
Seller’s data |
Full name (surname, name, patronymic, if any), identification document details: series, number, gender, citizenship (nationality), date and place of birth, date and place of issue, issuing authority, expiration date (if any); language of communication, picture (photograph); registration address, actual residence address, contact phone number, email address, taxpayer identification number (or equivalent) |
Data of Flowwow current or former employees |
Full name (surname, name, patronymic, if any), identification document details: series, number, gender, citizenship (nationality), date and place of birth, date and place of issue, issuing authority, expiration date (if any), picture (photograph); registration address, actual residence address, contact phone number, email address, taxpayer identification number (or equivalent), bank details, education background, qualifications, professional training and advanced training, marital status, children and relatives, employment history including recognition, rewards and/or disciplinary sanctions, marriage registration data, other data provided by the employee in accordance with the applicable laws |
Data of candidates for Flowwow vacancies |
Full name (surname, name, patronymic, if any), place of residence, contact phone number, email address, education background, employment history and qualifications, other data provided by the candidates in their CVs and cover letters |
Data of natural persons who have or had civil-law relations with Flowwow |
Full name (surname, name, patronymic, if any), identification document details: series, number, gender, citizenship (nationality), date and place of birth, date and place of issue, issuing authority, expiration date (if any), picture (photograph), registration address, actual residence address, contact phone number, email address, taxpayer identification number (or equivalent), bank details |
Data of representatives/employees of Flowwow counterparties |
Full name (surname, name, patronymic, if any), office phone number, office email address, employer’s name and location, position/title held |
Additional information |
Information on opening emails and following links contained therein; recorded phone conversations, saved correspondence |
Information on a minor |
Full name (surname, name, patronymic, if any), data provided in the consent or request |
Usage data |
|
Log and usage data |
Information on the systems and devices used to access the Service, including the IP address, type and version of the operating system, type, version and settings of the browser, language preferences, time zone configurations, type and identifiers of devices; information on the mobile network, mobile operating system, type and version of the mobile browser, current location, geolocation, URL links; usage information: for example, time of logging into and out of the Service, on pages visited and features used, technical information provided within the Service, such as Internet connection speed; information on Service visits, including the full URL address of navigations to, through and from the sites (including date and time), information on device events (like system activity, error reports, and hardware settings); information on mobile application usage, including information viewed in our mobile applications, along with the date and time of viewing; information for easing the usage of the Service (including for granting access to third-party websites and services), such as URL requests, destination IP addresses, or information on device configuration; pages viewed or searched for, page response time, loading errors, duration of page visits, information on interaction with the page (scrolling, clicks and rollover), interaction with specific variable/dynamic elements of the page and methods used to navigate from the page; unique identifiers assigned to the Data Subject for providing Service functionality. |
Information retrieved from IT systems |
Information from access systems/logs (for example, during the office visits), automatic monitoring systems of our websites and technical systems, such as our computer networks and connections, video surveillance and access control systems, communication systems, email and instant messaging systems |
Information collected through cookies and similar technologies |
Information on usage of cookies and similar technologies is available in Section 11 of the Policy. |
Third-party data |
|
Third-party services |
We collect information via third-party services, including Google Ads, Google Analytics, Firebase, Adjust, for presenting targeted advertising, personalized content, and analytics. |
Information we collect from other sources |
Information from third parties that helps us to combat fraud, provide services, or relates to your interactions, including your communication with the individuals, organizations, potential Users, and other stakeholders, which was obtained from the companies that collect combined information and share it with us Information from the companies we have acquired |
Appendix 02
to the Personal Data Processing Policy
Data Subjects |
Processed Personal Data |
Purchasers, including minors |
(1) Provided data: Contact and personal data, financial information (upon request), Service account data, additional information, information on a minor if the Purchaser is underage |
(2) Usage data |
|
(3) Third-party data |
|
Sellers |
(1) Provided data: Seller’s data, financial information, Service account data, additional information |
(2) Usage data |
|
(3) Third-party data |
|
Recipients |
(1) Provided data: Contact and personal data, additional information |
Potential Users (you sign up for the Service but do not use it thereafter) |
(1) Provided data: Contact and personal data, Service account data, additional information, information on a minor if a potential User (Purchaser) is underage |
(2) Usage data |
|
(3) Third-party data |
|
Flowwow current or former employees |
(1) Provided data: Data of the Flowwow current or former employees |
Candidates for Flowwow vacancies |
(1) Provided data: Data of the candidates for Flowwow vacancies |
Natural persons who have or had civil-law relations with Flowwow |
(1) Provided data: Data of the natural persons who have or had civil-law relations with Flowwow |
Representatives or employees of Flowwow counterparties |
(1) Provided data: Data of the representatives/employees of Flowwow counterparties |
Members of loyalty programs |
(1) Provided data: Contact and personal data, financial information (upon request), Service account data, additional information, information on a minor if the Purchaser is underage |
(2) Usage data |
|
(3) Third-party data |
|
Parents of minors |
Provided data: Information on a minor |
Flowwow shareholders and founders |
(1) Provided data: Contact and personal data, identity card details |
Natural persons who have reached out to Flowwow with inquiries, communications, applications, complaints, suggestions using contact information or feedback tools |
(1) Provided data: Contact and personal data, and, in rare cases, identity card details |
Natural persons involved in the interviews, surveys, analytical and marketing studies related to Flowwow operations |
(1) Provided data: Information required for interaction |
Visitors to the Flowwow office spaces |
(1) Provided data: Information required for interaction |
Appendix 03
to the Personal Data Processing Policy
Usage purpose |
Data category |
Legal ground |
Creation (registration), maintenance and management of a Service account. Registration and further signing in the Service, including implementation of seamless authorization features. Identification of the account in automated management systems, such as CRM. Sending informational messages and push notifications related to the Service operation (service notifications) |
Provided Data, Usage Data |
Contract performance |
Entering into contracts with the Users. Performance of terms and conditions of the contracts entered into with the Users, including provision of services, payment of services/orders, order fulfilment and management, provision of data to third parties for order fulfilment, communication during the order fulfillment (providing information on order status, responding to inquiries, complaints, providing support) |
Provided data |
Contract performance |
Membership in loyalty programs |
Provided data, Usage data, Third-party data |
Contract performance |
Exercising of rights and performance of obligations arising out of employment relationships |
Provided data |
Contract performance and legal obligations |
Sending promotional/marketing messages. Presenting targeted advertising using cookies and similar technologies |
Provided data, Usage data, Third-party data |
Consent |
Holding promotional/marketing events |
Provided data |
Consent |
Sending information on amendments in terms and conditions, policies, agreements |
Provided data |
Legitimate interests |
Sending information on new products/services/features |
Provided data |
Legitimate interests |
Searching and selecting candidates for Flowwow vacancies |
Provided data |
Legitimate interests |
Conducting researches and surveys. Requesting and posting feedback |
Provided data |
Legitimate interest |
Developing new features, creating new products/services and offers |
Provided data, Usage data |
Legitimate interests |
Collecting, processing and presenting statistical data and other research based on the anonymized Personal Data |
Provided data, Usage data, Third-party data |
Legitimate interests |
Entering into, performing and terminating civil-law contracts with third parties |
Provided data |
Legitimate interests |
Carrying out activities provided for by the Flowwow constituent documents |
Provided data |
Legitimate interests |
Preventing misconduct, specifically fraud. Enhancing methods for combating fraud |
Provided data, Usage data, Third-party data |
Legitimate interests |
(1) Assessment and improvement of service quality (2) Identification and prevention of technical issues within the Service (3) Management of the Service in terms of internal operations, including fault searching and correction, data analysis, testing, research, statistics and surveys (4) Ensuring optimal performance of the Service (5) Maintenance of security and robustness of the Service |
Provided data, Usage data, Third-party data |
Legitimate interests |
(1) Providing responses during legal, regulatory, and arbitration proceedings (2) Responding to the information requests received from the public authorities or other third parties (3) Preventing damage in accordance with the laws |
Provided data, Usage data |
Legal obligations |
Appendix 04
to the Personal Data Processing Policy
Right |
You may |
How to exercise your rights |
---|---|---|
Access to Personal Data |
(1) Obtain confirmation on whether your Personal Data are processed by us; (2) Obtain access to your Personal Data along with the information on how we use your Personal Data. |
Please contact us at the address specified in Section A. of the Policy. |
Rectify incorrect data |
Demand correction of any incomplete or incorrect Personal Data concerning you. |
Please contact us at the address specified in Section A. of the Policy. |
Object to processing |
Object to processing of your Personal Data if we process them in our legitimate interests. |
Please contact us at the address specified in Section A. of the Policy. |
Demand to make data portable |
Under specific circumstances, demand that we provide you with a copy of your Personal Data in a structured, widely-accepted and machine-readable format. |
Please contact us at the address specified in Section A. of the Policy. |
Erase data |
Under specific circumstances, demand us to erase your Personal Data. For example, if they are no longer necessary to us or you revoke your consent that served as a basis for data processing. |
Use your account features to erase your Personal Data. Using the features of your account, you may opt out of receiving promotional/marketing emails. Alternatively, please contact us at the address specified in Section A. of the Policy. |
Revoke consent to data processing |
Revoke consent to processing of your Personal Data. |
Please contact us at the address specified in Section A. of the Policy. |
Restrict processing |
Request the restriction or termination of collection, use, processing, and/or disclosure of your Personal Data. |
Please contact us at the address specified in Section A. of the Policy. |
Revoke consent to receiving advertising/marketing messages and targeted advertising. |
Opt-out of receiving promotional mailings. |
Follow the unsubscribe link in any of our promotional emails. Opt out of targeted advertising by refusing the use of cookies as provided for in Section 11. of the Policy. Alternatively, please contact us at the address specified in Section A. of the Policy. |
Be informed about the precautions we take when transferring Personal Data to third countries or international organizations. |
Ask us about those precautions. |
Please contact us at the address specified in Section A. of the Policy. |
File complaints. |
File a complaint with the authority overseeing compliance with the personal data protection laws regarding our collection and use of your Personal Data. |
Please contact your local supervisory authority. |
Appendix 05
to the Personal Data Processing Policy
1. Competent authorities
1.1. We transfer and disclose Provided Data, Usage Data, and Third-Party Data. Personal Data is provided upon request and in compliance with the applicable laws.
2. Sellers
2.1. We transfer and disclose the Purchasers’ Provided Data for the Seller to perform their contractual obligations to the Purchasers.
3. Providers
3.1. Payment acceptance and invoicing service providers.
3.1.1. We only transfer and disclose Provided Data to mentioned providers upon their request. If you do not engage services of the payment acceptance and invoicing service providers within the Service, we will not share Provided Data with them.
3.1.2. We neither collect nor store your credit card information. You provide such information to our payment acceptance and invoicing service providers. The way they use the Provided Data for payment acceptance is governed by their privacy policy.
Service |
Provider |
Usage purpose |
Where to find the Service Privacy Policy (if available) |
Stripe |
Stripe, Inc., Address: 354 Oyster Point Boulevard, South San Francisco, CA 94080, United States |
Payment acceptance |
|
Raiffeisen Bank |
Raiffeisen Bank Zrt., Address: Hungary, 1133 Budapest, Váci út 116-118. |
Payment sending |
|
Zen.com |
UAB “ZEN.COM”, Address: Lvivo g. 25-104, LT-09320, Vilnius, Republic of Lithuania |
Payment sending |
https://www.zen.com/privacy-policy/ |
Revolut Business |
Revolut Ltd. 7 Westferry Circus, Canary Wharf, London, England, E14 4HD |
Payment sending |
https://www.revolut.com/privacy-policy/ |
Szamlazz |
KBOSS.hu Kft., 1031 Budapest, Záhony utca 7/D |
Invoicing |
https://www.szamlazz.hu/szamla/ |
3.2. Data storage service providers.
3.2.1. We store Provided Data, Usage Data and Third-Party Data at the Amazon Web Services Data Processing Center (Frankfurt, Germany):
Service |
Provider |
Usage purpose |
Where to find the Service Privacy Policy (if available) |
Amazon Web Services |
Amazon Web Services EMEA SARL, Address: 38 Avenue John F. Kennedy, L-1855, Luxembourg. |
Data storage |
3.3. Telecommunication service provider.
3.3.1. We transfer and disclose Provided Data to the Telecommunication Service Providers.
Service |
Provider |
Usage purpose |
Where to find the Service Privacy Policy (if available) |
SMS Works |
SMS Works Ltd., Address: St Brandon’s House, 29, Great George Street, Bristol, BS1 5QT. |
Service text messaging |
https://thesmsworks.co.uk/privacy |
Mensagia |
Sinergyne Global Communications, SL, Address: Plaça del Marquès de Camps, 17, 17001 Girona. |
Service text messaging |
https://mensagia.com/legal#privacidad |
Twilio MessagingX |
Twilio Ireland Limited, Address: 3 Dublin Landings, North Wall Quay, Dublin 1, Ireland. |
Service text messaging |
https://www.twilio.com/legal/privacy |
Voximplant |
Voximplant Inc., Address: 150 West 25th Street, RM 403 New York, NY 10001, United States of America. |
Service voice messaging |
https://voximplant.com/legal/privacy |
GetResponse |
JSC GetResponse, Gdansk (80-309), Grunwaldzka 413 |
Email sending |
https://www.getresponse.com/legal/privacy |
3.4. Advertising platforms and applications:
3.4.1. We transfer and disclose the Usage Data. The advertising platforms we use enable us to optimize and present ads based on the Service usage data, i.e., by tracking Usage Data, including cookies.
Platform |
Google Ads |
Usage purpose |
(1) Tracking actions of the Users (Purchasers) after being redirected to the Service by clicking an advertising link on Google; (2) Measuring the performance of Google ads for market research and statistics gathering purposes, specifically to better understand and display ads, making them more relevant to the Users (Purchasers). |
Who stores and processes data |
Google LLC, Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. |
Where to find the Service Privacy Policy (if available) |
|
How you can opt out |
According to the instructions available at https://policies.google.com/technologies/ads under the How You Can Control Advertising Cookies section. |
Platform |
Yandex Direct |
Usage purpose |
(1) Tracking actions of the Users (Purchasers) after being redirected to the Service by clicking an advertising on Yandex; (2) Measuring the performance of Yandex.Direct for market research and statistics gathering purposes, specifically to better understand and display ads, making them more relevant to the Users (Purchasers). |
Who stores and processes data |
Global DC Oy, Address: Moreenikatu 6, 04600 Mäntsälä, Finland. |
Where to find the Service Privacy Policy (if available) |
|
How you can opt out |
Via your Yandex account settings |
3.5. Marketing and analytics platforms.
3.5.1. We transfer and disclose the Usage Data, including cookies, for web and mobile analytics purposes, as well as to customize content within the Service: for example, to offer you not all but only those of our services that might provoke your interest.
Platform |
Google Analytics; Firebase |
Usage purpose |
(1) Tracking the Service traffic and the behavior of Users (Purchasers) within the Service; (2) Analyzing usage of the Service by the Users (Purchasers) for enhancing its performance and managing advertising placement in line with their interests and preferences. |
Who stores and processes data |
Google LLC, Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. |
Where to find the Service Privacy Policy (if available) |
|
How you can opt out |
(1) For Google Analytics: by installing the browser plugin: https://tools.google.com/dlpage/gaoptout; (2) For Firebase: by adjusting device settings, such as mobile advertising settings. |
Platform |
BigQuery |
Usage purpose |
Data analysis, storage, consolidation. |
Who stores and processes data |
Google Cloud EMEA Limited, Address: 70 Sir John Rogerson’s Quay, Dublin 2, Ireland. |
Where to find the Service Privacy Policy (if available) |
|
How you can opt out |
Follow the instructions available at https://cloud.google.com/support/docs/close-account#delete_project |
Platform |
Adjust |
Usage purpose |
(1) Tracking the Service traffic and the behavior of Users (Purchasers) within the Service; (2) Analyzing usage of the Service by the Users (Purchasers) for enhancing its performance and managing advertising placement in line with their interests and preferences. |
Who stores and processes data |
Adjust GmbH, Address: Saarbrücker Str. 37A, 10405 Berlin, Germany. |
Where to find the Service Privacy Policy (if available) |
|
How you can opt out |
|
Platform |
Yandex.Metrica |
Usage purpose |
(1) Tracking the Service traffic and the behavior of Users (Purchasers) within the Service; (2) Analyzing usage of the Service by the Users (Purchasers) for enhancing its performance and managing advertising placement in line with their interests and preferences. |
Who stores and processes data |
Global DC Oy, Address: Moreenikatu 6, 04600 Mäntsälä, Finland. |
Where to find the Service Privacy Policy (if available) |
|
How you can opt out |
By installing the browser plugin available at https://yandex.com/support/metrica/general/opt-out.html |
Platform |
Appsflyer |
Usage purpose |
(1) Tracking the Service traffic and the behavior of Users (Purchasers) within the Service; (2) Analyzing usage of the Service by the Users (Purchasers) for enhancing its performance and managing advertising placement in line with their interests and preferences. |
Who stores and processes data |
AppsFlyer Germany GmbH Kurfürstendamm 11, c/o WeWork, 10719 Berlin, Germany |
Where to find the Service Privacy Policy (if available) |
|
How you can opt out |
|
Platform |
Meta Pixel |
Usage purpose |
(1) Tracking the Service traffic and the behavior of Users (Purchasers) within the Service; (2) Analyzing usage of the Service by the Users (Purchasers) for enhancing its performance and managing advertising placement in line with their interests and preferences. |
Who stores and processes data |
Described at https://www.facebook.com/about/privacy |
Where to find the Service Privacy Policy (if available) |
|
How you can opt out |
Described at https://www.facebook.com/about/privacy |
3.6. Review aggregators. We transfer Provided Data for the purpose of requesting reviews related to the operation of the Service.
Platform |
Trustpilot |
Usage purpose |
Sending emails inviting recipients to review the operation of the Service |
Who stores and processes data |
Trustpilot A/S, Pilestraede 58, 5th floor, 1112 Copenhagen K, Denmark |
Where to find the Service Privacy Policy (if available). |
https://legal.trustpilot.com/for-reviewers/end-user-privacy-terms |
How you can opt out |
By sending an email to privacy@trustpilot.com or by following the ‘unsubscribe’ link in emails received |
4. Purchasers of the Flowwow business/assets.
4.1. We transfer and disclose the Provided and Usage Data in relation to any merger, acquisition, sale of the Flowwow assets, financing, or purchase of all or a portion of the Flowwow business/assets by another company, or in course of negotiation regarding any of the above.
5. Affiliated companies
5.1. We transfer and disclose the Provided Data, Usage Data, and Third-Party Data to the affiliated companies to the extent required for achieving the objectives outlined in the Policy.
6. Other suppliers and partners. We may transfer and disclose Provided Data, Usage Data, and Third-Party Data to other suppliers and partners with which we enter into agreements for the purposes set out in the Privacy Policy.
Appendix 06
to the Personal Data Processing Policy
Data Subjects |
Storage period of Personal Data |
Purchasers, including minors |
Throughout the entire period of the Service usage and for 96 months following the most recent use of the Service or the completion of the most recent order, whichever comes later. |
Sellers |
Throughout the entire period of the Service usage and for 96 months following the most recent use of the Service or the completion of the most recent order, whichever comes later. |
Recipients |
96 months after the completion of the most recent order |
Potential Users (you sign up for the Service but do not use it thereafter) |
96 months after the signing up for the Service |
Flowwow current or former employees |
Term of the employment contract, and for 96 months after its termination, unless the laws of Hungary provide for a longer period |
Candidates for Flowwow vacancies |
For 96 months after the receipt |
Natural persons who have or had civil-law relations with Flowwow |
Term of the contract, and for 96 months after its termination, unless the laws of Hungary provide for a longer period |
Representatives or employees of Flowwow counterparties |
Term of the contract, and for 96 months after its termination |
Members of loyalty programs |
96 months after the termination of membership in the loyalty program |
Parents of minors |
Symmetrical to the minor’s data storage period |
Flowwow shareholders and founders |
Throughout the term of being a shareholder/founder, and for 96 months after the cessation |
Natural persons who have reached out to Flowwow with inquiries, communications, applications, complaints, suggestions using contact information or feedback tools |
96 months after the cessation of communication with such a person |
Natural persons involved in the interviews, surveys, analytical and marketing studies related to Flowwow operations |
96 months after the receipt |
Visitors to the Flowwow office spaces |
96 months after the receipt |
Previous version of the document: https://flowwow.com/en/docs/personal-data_en-till-24-10-23/
This document is an offer of FLOWWOW KFT (Reg. No. 01-09-398308; VAT No. HU27796171; Address: 1061 Budapest, Paulay Ede utca 16) to conclude an Agreement for the provision of services on the terms set out below:
1.1. For the purpose of this Public Offer for the provision of services by the Flowwow service:
Public offer for the provision of services by the Flowwow service (the ‘Offer’) means this document available on the Internet at: https://flowwow.com/en-en/docs/agency-agreement.
The ‘Flowwow Service’ (the ‘Service’) means all pages of the website hosted on the Internet at https://flowwow.com, as well as the Flowwow Mobile Apps for Users and Sellers.
Website means all pages of the website located at https://flowwow.com.
Flowwow Mobile Applications for Sellers (the ‘Mobile Applications’) means software (for mobile devices) on the Android and iOS platforms available for Sellers to download at: https://flowwow.com/s/aa.
User means a legally capable individual using the Service to purchase Items/order Delivery of Items.
Recipient means a third party indicated by the User as the recipient of the Items if the recipient of the Items is not the User; in case of Self-pickup, a third party with whom the User has shared the Order pick-up security code and who receives the Goods by means of Self-pickup.
Personal Area means the Seller’s personal area on the Service associated with the Seller’s account in which the Seller can manage personal settings, view Order History, etc. In addition, in the Personal Area, the Seller can read information daily about:
A personal account is created for the Seller after the signup with the Service.
Item means an object of purchase and sale (a thing), not withdrawn from the market and not subject to commercial restrictions, which is the subject of a purchase/sale/supply agreement concluded using the Service. The subject of sale and purchase may be food or non-food Items about which information is posted on the Service.
Seller means a legal entity or sole trader listing their Items for sale using the Service.
Supershop means a Seller which:
Order means the performance by the User of actions aimed at concluding an agreement for the sale/supply of Items and an agreement for the Delivery of Items by placing an order directly through the Service.
Seller’s Own Order — An order placed by a User using a direct link to the Seller’s Materials posted by the Seller on third-party services on the Internet. The Seller must use a direct link to the Materials obtained on the Service: https://flowwow.com/admin/shop/view ‘Your page on Flowwow’. An order will not be considered a Seller’s Own Order if:
When fulfilling a Seller’s Own order, the cost of Flowwow Services is equal to Flowwow’s remuneration for accepting funds from Users (Internet card processing) specified in clause 4.4. of the Offer.
Seller Gift Certificate (‘Seller Certificate’) means a tangible medium issued by a Seller containing an alphanumeric code confirming advance payment and giving a User/Recipient the right to purchase goods and/or services sold by the Seller in an amount equivalent to the nominal value of the Seller Certificate during the validity period of the Seller Certificate. The validity period of the Seller Certificate and the conditions for its use shall be indicated in the Service and may additionally be indicated on the Seller Certificate. Unless otherwise stated in the Terms/the Service:
Delivery means a service for the delivery of Items ordered by the User through the Service. A delivery contract is deemed to be concluded between the Seller and the User when the User places an Order on the Service.
Self-pickup shall mean independent collection of an Order at a Seller's shop (without Delivery).
Support Service means a service that the Seller can contact for technical support to resolve a problem or for additional information on a matter of interest. The Support Service can be contacted:
Chat means a tool implemented in the Service for exchanging messages with the Support Service and Users, available in the Mobile Applications and on the Website pages.
Agreement means a paid agreement between the Seller and Flowwow that is concluded through acceptance of the Offer.
Materials mean informational materials provided by the Seller about Items, the Seller, and delivery terms that meet the requirements specified in this Offer.
Moderation means the process of verification by Flowwow of the information the Seller has provided.
Flowwow Terms of Use means the document posted on the Internet at https://flowwow.com/en-en/docs/terms-of-use .
Promotional Materials means merchandise and printed or electronic products that have a tangible form and contain means of individualization of KFT FLOWWOW, used as advertising handouts in advertising campaigns.
Invalid Order means an Order:
1.2. Terms that are not defined in clause 1.1 of the Offer may be used in the Offer. In this case, the given term shall be construed in accordance with the text of the Offer. In the absence of an unambiguous interpretation of the term in the text of the Offer, one should be guided by the interpretation of the term defined by the legislation of Hungary or in the Service or generally used on the Internet.
2.1. The agreement is mixed and includes elements of a fee-for-service agreement and elements of an agency agreement (hereinafter referred to as the Services) under Chapter XLI (Ptk. 6:293-6:301 §) of the Civil Code.
2.2. Flowwow services include:
2.2.1. placement of the Seller’s Materials on the Service;
2.2.2. providing functionality that allows one to place an Order directly on the Service;
2.2.3. promotion of the Seller’s Items;
2.2.4. execution of an order to accept non-cash funds from Users in its own name but for the account of the Seller/transfer funds returned by the Seller to Users. The Parties acknowledge that this Service is not a payment service and Flowwow is not a payment service provider.
2.3. Flowwow may provide the Seller with additional services not specified in clause 2.2 of the Offer. Conditions for the provision of other additional services shall be negotiated by the Parties separately.
3.1. Flowwow shall start providing Services after the conclusion of the Agreement. An agreement is concluded when a Seller accepts the Offer under the conditions outlined herein. The Offer is considered accepted by the Seller after successful signup with the Service. Flowwow shall assign a number and date to the Agreement.
3.2. By accepting the terms of the Offer, the Seller also accepts the terms of:
3.3. To sign up with the Service, the Seller shall specify the following information and is also responsible for the correctness and relevance of the data provided:
3.4. When signing up with the Service, the Seller is obliged to provide accurate information. Flowwow is not responsible for the content and accuracy of the information provided by the Seller. The Seller has no right to make any claims against Flowwow and/or demand compensation for any losses in connection with the Seller providing inaccurate information.
3.5. Flowwow does not edit information about the Seller. However, the Support Service has the right to verify the correctness of the data provided, including by requesting the relevant documents.
3.6. Within ten (10) days from the moment the Seller completes all the actions necessary to sign up with the Service, the Support Service shall moderate the information provided by the Seller. Flowwow shall send a notification to the Seller in the Chat after Moderation about the successful signup with the Service or denial of signup. In case the signup is denied, the Support Service may indicate to the Seller the need to take additional actions, after which Flowwow will re-moderate.
3.7. The actions provided for in Section 3 of the Offer shall not be recognized as a proper acceptance of the Offer if performed by a person:
Flowwow has the right to deny signup to such person.
3.8. After signing up with the Service, the Seller is obliged to prepare and independently upload Materials containing:
3.9. The Materials become available on the Service within 30 minutes after they are uploaded by the Seller. Flowwow has the right to send the Materials for revision to the Seller at any time by removing them from the Service, including in the case of:
3.10. Where the Materials are placed on the Service shall be determined by Flowwow independently, taking into account the technological and other features of the Service as well as the ratings given to the Seller, reviews about the Seller, etc.
4.1. The cost of Flowwow Services shall be calculated as follows:
4.1.1. The cost of the Services provided for in clauses 2.2.1.-2.2.3. of the Offer shall be calculated from the cost of the Items specified in an Order. When calculating the cost of Services provided for in clauses 2.2.1.-2.2.3. of the Offer, Flowwow does not take discounts provided for the Item or the cost of Delivery of the Items into account;
4.1.2. The cost of the Services (agency fee) provided for in clause 2.2.4. of the Offer shall be calculated based on the Order’s cost, taking into account the discount provided for the Item and Delivery of the Item.
4.2. The Seller shall independently set the cost of the Services (including agency fees) of Flowwow based on the minimum amounts specified in clause 4.4 of the Offer. When the Seller increases the cost of Flowwow Services, the Seller receives additional benefits in promoting Items on the Service (conditions are provided upon an additional request to the Support Service). The cost of Flowwow Services is reflected in the Personal Area and in each Order accepted by the Seller.
4.3. Flowwow’s remuneration shall be charged only for completed Orders.
4.4. The minimum cost of the Flowwow Services provided to the Seller is indicated in the annex to the Offer, posted at the link: https://flowwow.com/s/tarif-eu-en.
4.5. Flowwow:
4.6. A User shall make a payment for an Order to the current account of Flowwow, which, acting in its own name but for the account of the Seller under Chapter XLI (Ptk. 6:293-6:301 §) of the Civil Code of Hungary, shall, on behalf of the latter:
4.7. Payment for Flowwow Services (including agency fees) shall be made by deducting the corresponding amount from the funds received by Flowwow from Users and to be transferred to the Seller. If the funds received by Flowwow are insufficient to pay for the Flowwow Services and/or to pay forfeits and/or any other payments, the Seller is obliged to pay the outstanding amount of funds within five (5) business days from the date of receipt of the relevant request from Flowwow. At the same time, Flowwow has the right to unilaterally offset any counter monetary claims based on relevant notifications sent to the Seller.
4.8. Information about the amount of funds to be transferred to the Seller (less amounts returned to Users, the cost of Flowwow Services, penalties, and Flowwow’s remuneration under the Terms of the Flowwow loyalty programme) is displayed in the Seller’s Personal Area. The Register for Payment is generated by Flowwow every Thursday (funds due to the Seller for the period from Saturday to Friday preceding the week of generation of the Register for Payment). Flowwow shall transfer the funds to the Seller no later than ten (10) days from the date of generation of the Register for Payment.
4.9. The Reporting Period is a calendar month. Under § 58 of the VAT Act (CXXVII), the due date is the last day of the Reporting Period. Within seven (7) business days from the end of the Reporting Period, Flowwow shall prepare the following documents (hereinafter, the Reporting Documents) and submit them to the Seller:
Electronic images of the Reporting Documents shall be sent to the Seller by the email specified in the Agreement.
4.10. Within five (5) business days from the date of receipt of the Reporting Documents, the Seller has the right to send Flowwow reasoned objections to the data specified in the Reporting Documents. If no reasoned objections are received from the Seller within the specified time period, the Flowwow Services shall be considered accepted by the Seller in full, and the Seller shall lose the right to raise any objections in the future.
4.11. The Service and the Seller acknowledge that, when issuing certificates on services rendered, tax invoices and reports, the name of the reference detail ‘Contractor’ is equal to the name ‘Agent’ or ‘Service’ and the name of the reference detail ‘Customer’ is equivalent to the name ‘Seller’ or ‘Principal’.
4.12. When calculating the cost of Flowwow Services, the amount of remuneration shall be rounded to the nearest integer:
5.1. Flowwow undertakes:
5.2. Flowwow is entitled:
5.3. The Seller undertakes:
5.4. The Seller is entitled:
5.5. Each Party retains all rights to trademarks and/or other intellectual property items (including logos, designs, and drawings) that may be used under the Agreement. The conclusion of the Agreement cannot be interpreted as granting the Seller any licenses and/or rights of use concerning Flowwow’s intellectual property items.
5.6. By posting Materials on the Service, the Seller simultaneously grants Flowwow a transferable simplenon-exclusive license to use the relevant Materials in the activities of Flowwow and/or other Sellers, including for the purpose of advertising the Item and/or Service and/or the Seller and/or other Sellers worldwide without payment of any remuneration or the need to obtain any additional consents and/or permissions. The license shall be granted for the entire period of validity of the exclusive rights to the Materials in the following scope:
5.7. The Seller shall have the right to use Flowwow’s trademarks and logos for the purpose of providing information that the Seller’s shop is available with the Service. Links embedded in the Flowwow logo / trademark must lead to the Seller’s shop page with the Service.
When using trademarks and logos, the Seller shall be guided by the rules available at: https://info.flowwow.com/en/brandbook, in particular, use only the logos and trademarks specified in the rules.
Flowwow shall have the right, at any time, to prohibit the use of trademarks and logos, demand the removal of trademarks and logos from the resources on which they were published by the Seller. The Seller shall comply with such Flowwow’s request within 2 (two) days of receipt.
The use of Flowwow’s trademarks and logos in accordance with this clause shall not cause damage to the business reputation of Flowwow or be accompanied with false or offensive information regarding Flowwow or the Service.
The Seller shall cease using Flowwow’s trademarks and logos in the event of termination / expiration of the Agreement for any reason.
6.1. The Seller is responsible for executing the Agreement/Agreements concluded between a User and the Seller using the Service and for observing other rights of the Users unless otherwise expressly provided by the current legislation of the Seller’s country. Concerning individuals, Flowwow’s liability is limited to the liability provided by Chapter XLI (Ptk. 6:293-6:301 §) of the Hungarian Civil Code for owners of aggregators.
6.2. Flowwow provides Sellers with the function of information support for consideration of User claims. This does not imply that Flowwow has the authority to satisfy Users’ claims, including those related to the inadequate quality of Items and/or Services for the Delivery of Items. When providing such a function, Flowwow acts as an arbitrator.
6.3. Within three (3) days from the moment the Seller fulfils an Order, the User has the opportunity to settle any claim with the Seller through the Service. After the specified period, the User will settle all claims directly with the Seller without the involvement of Flowwow unless otherwise provided by the current legislation of the Seller’s country.
6.4. Acting as an arbitrator, Flowwow has the right to request information and documents necessary to decide on a claim from the Seller. Information and documents must be provided within one (1) business day of the Seller from the date of receipt of the relevant request. The Seller’s failure to provide the requested information and/or documents may be grounds for deciding on the claim in favour of the User.
6.5. If:
If the Seller has cancelled only one (1) Order in the current reporting period, Flowwow shall have the right not to apply penalties to the Seller.
In the event of:
If the Seller uses search engine queries containing the Flowwow brand name in paid search to promote its shop, the Seller shall, at the request of Flowwow, pay a penalty to Flowwow in the amount of five hundred thousand (500,000) HUF for each confirmed case, as well as compensate Flowwow for the damages caused.
If the Seller uses Users’ personal data for the purpose of distributing marketing materials, the Seller shall, at the request of Flowwow, pay a penalty to Flowwow in the amount of one hundred thousand (100,000) HUF for each confirmed case, as well as compensate Flowwow for the damages caused.
If the seller discloses to third parties Order details, Order-related data provided by the User (in addition to personal data), including the User’s preferences/comments related to their Order, greeting card texts, the contents of chat conversations with the User, the Seller shall, at the request of Flowwow, pay a penalty to Flowwow in the amount of 500,000 (five hundred thousand) HUF for each confirmed case, as well as compensate Flowwow for the damages caused. In the event of disclosure of the User's personal data, the penalty mentioned above in this clause 6.5 shall apply;
In the event of infringement of the rules of Self-pickup, including cases where the User/Recipient was prompted to cancel their Order and purchase the Goods directly from the Seller, bypassing the Service, the Seller shall, at the request of Flowwow, pay a penalty to Flowwow in the amount of the Order value for each confirmed case, as well as compensate Flowwow for the damages caused.
If the Seller breaches of other terms and conditions of the Public Offer not explicitly specified in Section 6, the Seller shall, at the request of Flowwow, pay a penalty to Flowwow in the amount of 500,000 (five hundred thousand) HUF for each confirmed case, as well as compensate Flowwow for the damages caused.
Flowwow has the right to withhold the amount of fines provided for in this clause of the Offer from funds due to the Seller in accordance with clause 4.7. of the Offer.
6.6. The Seller is responsible for the information provided to Flowwow on the VAT rate for Items and/or Delivery and for the veracity of the specified information. The Seller is also fully responsible for promptly updating data on the Service if the Seller was exempted from paying VAT but subsequently switched to paying VAT. If the Seller’s failure to provide information or provision of false information about the VAT rate was the basis for disputes or any claims against Flowwow, including legal liability on Flowwow’s part, the Seller undertakes to resolve the disputes and settle such claims on its own and at its own expense or reimburse Flowwow for losses incurred (including legal costs and the amount of fines imposed). Flowwow has the right to reimburse the losses incurred by withholding them from funds due to the Seller in accordance with clause 4.7. of the Offer. Flowwow is not responsible for incorrect and/or untimely provision of VAT rate information by the Seller.
6.7. If, due to a technical failure in the operation of the Service resulting in incorrect display of an Order, a User, in accordance with Section IV of the Flowwow Terms of Use, has filed a claim and/or cancelled the Order and/or refused the Item, the Seller shall have the right to demand reimbursement of the costs incurred from Flowwow. The amount of reimbursement shall be determined by Flowwow independently and may not in any case exceed the cost of the Order placed and paid for by the User.
7.1. During the Agreement term, Flowwow will make every effort to correct any failures or errors should they occur. At the same time, Flowwow does not guarantee that there will be no errors or failures in the placement of Materials and the provision of the services provided for in clause 2.2 of the Offer, including concerning the operation of the software.
7.2. Except for the guarantees expressly stated in the Offer text, Flowwow does not provide any other express or implied guarantees under the Agreement and expressly disclaims any guarantees or conditions concerning non-violation of rights and the compliance of the Services with the specific purposes of the Seller.
7.3. The Seller warrants and confirms the following:
8.1. The current legislation of Hungary governs the Agreement, its conclusion, and its execution. All issues not settled by the Offer or not fully settled shall be settled in accordance with the substantive law of Hungary.
8.2. The parties will strive to resolve disputes, disagreements, and/or claims that have arisen by means of negotiations. The Parties must have a claim procedure for resolving disputes, disagreements, and/or claims. The term for consideration of a claim is ten (10) days from the date of its receipt. Compliance with the requirements for sending legally important messages outlined in Section 9 of the Offer when submitting a claim is necessary for observing the claim procedure for resolving disputes. A claim is deemed to have been delivered in the event of unfair obstruction or evasion of receipt of a mailing or letter or blocking of receipt of electronic messages from the sending Party.
8.3. Disputes, disagreements, and/or claims that are not settled in the complaint procedure are subject to consideration in court at the location of Flowwow in accordance with the current legislation of Hungary.
9.1. Unless otherwise stated in other provisions of the Offer, all statements, notifications, notices, demands, or other legally significant messages required or sent in connection with the Agreement may be sent by registered mail, courier service, electronic messages addressed to the Party at its contact details or email address, or chat. Any legally significant messages are considered transmitted:
9.2. Legally significant messages sent by email or in Chat have full legal force and may be used as evidence in court if the following conditions are met:
9.3. Email addresses of the Parties:
10.1. The Seller is responsible for its own actions in connection with the use of Mobile Applications and/or the Website.
10.2. Flowwow, at its sole discretion, has the right at any time to change the design of the Mobile Applications and/or the Website and its content and functionality, change or supplement the scripts or software used, etc.
10.3. Flowwow ensures the functioning and operability of the Mobile Applications and the Website and undertakes to promptly restore their operability in the event of technical failures and interruptions. Flowwow is not responsible for temporary disruptions and interruptions in the operation of the Mobile Applications and/or the Website or loss of information caused thereby. Flowwow is not responsible for any damage to the Seller’s computer/mobile devices or any other equipment or software caused by or associated with the use of the Mobile Applications and/or the Website.
10.4. Flowwow shall not be liable to the Seller for the inability to use the Mobile Applications and/or the Website for any reasons beyond Flowwow’s control.
10.5. The Seller has the right to demand compensation for losses only if it is proven that Flowwow committed a direct wrongful act (omission) with direct intent to cause damage to the Seller.
10.6. Except for the cases specified in the Offer, Flowwow shall under no circumstances be liable to the Seller or any third parties for any indirect, accidental, or unintentional damage, including lost profits or data or damage to honour, dignity, or business reputation associated with the use of the Mobile Applications and/or the Website.
11.1 The Agreement shall enter into force from the moment the Seller accepts the Offer and shall be valid until the Agreement is terminated.
11.2. The Agreement may be terminated at any time by the Parties’ agreement.
11.3. The Agreement may be terminated by Flowwow immediately with written notification to the Seller if the Seller violates the terms of the Agreement in the following cases:
11.4. The Seller or Flowwow may terminate the Agreement with no reason given (with no obligation to explain) unilaterally and out of court by sending a written notice to the other party no later than seven (7) days before the date of termination of the Agreement. In this case, neither party has the right to claim any compensation from the other party.
11.5. The obligations of the Parties under the Agreement which by their nature must remain in force (including but not limited to obligations regarding confidentiality, settlements, and use of information) shall remain in effect after the expiration of the Agreement.
11.6. Termination of the Agreement for any reason shall not release the Parties from liability for violations of the terms of the Agreement arising during its validity period.
11.7. Due to the technical features of the Service’s operation, data about the Seller and the orders executed thereby are not deleted from the Service after the termination of the Agreement. Only the personal data of the Seller’s employees and other persons whose personal data was provided by the Seller are subject to deletion.
FLOWWOW KFT, Reg. No. 01-09-398308, VAT No. HU27796171
Address: 1061 Budapest, Paulay Ede utca 16.
Publication date: 05.04.2024.
Previous version of the document: https://flowwow.com/en/docs/agency-agreement_en-till-04-04-2024/