A dispute is a customer's claim for compensation, where you can argue your point of view on the situation that has arisen. The customer is invited to submit a dispute with the seller shop to resolve the issue if they give a rating below 2. The customer initially chooses the desired solution to the issue. If you agree with it, the dispute is considered closed. If you disagree with the customer's wishes, the discussion will continue in the chat format. Flowwow is present only as a mediator. If the seller shop does not respond to the customer's messages within 3 days, Flowwow will automatically close the dispute in favour of the customer. If there is no response from the customer within 72 hours, the dispute will close in favour of the Flowwow platform. If there is a mutual agreement between the customer and the shop, the dispute closes when the customer clicks on the 'End Dispute' button. If both sides cannot reach a mutual agreement, Flowwow assumes responsibility for ending the dispute. A dispute is the only way for a customer to receive compensation for an order. You can go into a dispute conversation via a link sent to you in a chat by the Flowwow Robot or in the app in the 'Chats' section. Possible options for resolving the dispute: 1. Replacement of items 2. A compliment from the shop 3. Promo code from Flowwow or the shop 4. Partial or full refund. It is calculated based on the sum paid already by the customer.