Customer assistance: answers to questions, payment methods, delivery, reviews

Delivery

Can you deliver the order if I don't know the recipient's address?

Yes! To do this, click 'Request the recipient’s address' when placing an order and select the delivery date. On the morning of the expected delivery, the recipient will receive an SMS with a request to indicate the address where it is convenient for them to receive the gift. They follow the link and indicate convenient time and address to accept the order. As soon as we know these details, we immediately inform you of the time your order will be delivered. The delivery address will remain hidden from you in order to protect the recipient's personal data. We will most certainly keep you updated about the order’s status: assembled, handed over to the courier, will be delivered in 5 minutes, delivered. When ordering flowers and confectionery, you will also receive a photo of the completed order before delivery.

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